Returns & Refunds

We prepare fresh produce (such as vegetable boxes) to order. If any item arrives damaged, spoiled or not as described, contact us within 24 hours of delivery at socials@hollybank.je with your order number and a photo where possible, and we will replace it or refund it.

For non-perishable items, if you change your mind you may return unused goods in their original condition within 14 days of delivery for a refund. Return postage is your responsibility unless the item was faulty or incorrect.

If we sent the wrong item or an item is faulty, we will arrange a replacement or full refund including any delivery cost. Please contact us as soon as you notice the problem.

Approved refunds are made to your original payment method, normally within 14 days of us agreeing the refund or receiving the returned goods.